The mystique and magic of the organisational border as missed in business speak: touch points

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The choice of business speak when it comes to describing organisational borders is not without consequences. Touch points are buttons to press, objects to be rationalised, counted, business cased.

The choice of talking about touch points is to forego the intangible, fuzzy, subjective, human side of the border. Business speak is one-sided, it ignores the darker sides of borders and human behaviour, but also misses the brilliance and beauty.

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