Managing the meetings-at-the-border through a matrix mechanism: an analytical approach to borders

.

 

Larger organisation have multiple interaction mechanism with the outside world. Various departments, functions, teams have all kinds of relationships with various customers, suppliers, audiences, agents etc.

These could be modeled in a matrix of interaction. In this way designers of organizations can order and analyse the context, the  needs and characteristics of the interaction based border.

Whether this approach catches the all aspects, especially the emotional and subjective parts of the border experiences, is questionable, but it could provide useful insight and act as an aid to manage the activities at the border.

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: